Create an email account in cPanel and add it to your phone
Set up an address like sales@yourdomain.in in cPanel, read it in webmail straight away, then connect it to your iPhone, Android phone, Outlook or Thunderbird using IMAP so every device stays in sync.
Before you start
- Your cPanel login, from the welcome email or the client area.
- Your domain pointing at VirtualCloud, with our MX record in place. If it isn't yet, follow Point your domain first.
- A spare mailbox on your plan: Launch includes 5, Orbit 50, and Galaxy and Universe don't cap the number (fair use).
Step 1: Create the mailbox in cPanel
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Open Email Accounts
Log in to cPanel and go to EmailEmail Accounts, then click + Create.
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Choose the address and a password
Pick the domain if you have more than one, type the part before the @ in Username, and click Generate for a strong password. Copy it somewhere safe now; you'll need it on every device.
Create an Email AccountAvailable: 47 of 50Domainyourdomain.inUsernamesalesPassword••••••••••••••••Strength: Very strongStorage space5 GBSend a welcome email with instructions to set up a mail clientCreateGo BackExample on an Orbit plan. Your limit depends on your plan. -
Set a storage limit and create it
Give the mailbox a limit that fits how it's used: a few GB for a personal address, more for a shared inbox that keeps attachments. Mail counts towards your plan's NVMe storage, so a limit stops one busy inbox filling the whole account. Click Create.
Need bigger mailboxes, shared inboxes or archiving? Our Business email plans run separately from your website, store mail in India and start at ₹49 per mailbox a month + GST.
Step 2: The settings every mail app needs
Use IMAP: it keeps mail on the server, so your phone, laptop and webmail all show the same folders. POP3 downloads mail to one device and is only worth it if you deliberately want that.
| Setting | Incoming (IMAP) | Outgoing (SMTP) |
|---|---|---|
| Server | mail.yourdomain.in | mail.yourdomain.in |
| Port | 993 | 465 or 587 |
| Security | SSL/TLS | SSL/TLS on 465 · STARTTLS on 587 |
| Username | sales@yourdomain.in | sales@yourdomain.in |
| Password | The mailbox password | The same password |
| Authentication | Normal password | Required: "My outgoing server requires authentication" |
POP3, if you need it, is port 995 with SSL/TLS. Never use port 25 for sending from a phone or computer: many internet providers block it.
Certificate warning on mail.yourdomain.in? The free certificate for the mail. name is issued once your domain points at us, usually within a few hours. Until then, use the server hostname shown under Email AccountsConnect Devices in place of mail.yourdomain.in; it already has a valid certificate.
Step 3: Open webmail or add the mailbox to a device
Choose where you'll read your mail. You can use all of them at once with the same password.
Webmail works in any browser with nothing to install, which makes it the quickest way to test a new mailbox.
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Go to the webmail address
Open
https://yourdomain.in/webmail. You can also click Check Email next to the mailbox in cPanelEmail Accounts, which signs you in without the password. -
Sign in with the full address
Enter the full address,
sales@yourdomain.in, and the mailbox password. Roundcube opens with your inbox. -
Send yourself a test
Send a message to a Gmail or other personal address and reply to it. If both arrive, the mailbox and DNS are working.
The quickest route: open webmail in Safari on the iPhone, go to Connect Devices and tap the iOS link for IMAP over SSL/TLS. Install the profile it downloads and enter your password. To set it up by hand instead:
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Add a new mail account
Open SettingsAppsMailMail Accounts (on older iOS: SettingsMailAccounts). Tap Add Account, then Other, then Add Mail Account.
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Enter your name, address and password
Tap Next. When asked, choose IMAP at the top of the screen.
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Fill in both servers
Under Incoming Mail Server and Outgoing Mail Server, set Host Name to
mail.yourdomain.in, User Name to your full email address and the password. Tap Next, then Save. iOS picks the secure ports itself.
These steps use the Gmail app, which comes with most Android phones. Samsung Email and Outlook for Android ask for the same values.
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Add another account
In Gmail, tap your profile picture, then Add another account and Other. Enter your full email address and tap Manual setup, then Personal (IMAP).
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Incoming server
Enter the password, then set Server to
mail.yourdomain.in, Port to993and Security type to SSL/TLS. -
Outgoing server
Leave Require sign-in on, set SMTP server to
mail.yourdomain.in, Port to465and Security type to SSL/TLS. Choose how often to sync and tap Next.
For classic Outlook for Windows. The new Outlook asks for the same values after you choose IMAP as the account type.
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Start a manual setup
Go to FileInfoAdd Account, type your address, open Advanced options, tick Let me set up my account manually and click Connect. Choose IMAP.
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Enter the servers
Incoming:
mail.yourdomain.in, port993, encryption SSL/TLS. Outgoing:mail.yourdomain.in, port465, encryption SSL/TLS. Click Next. -
Enter the password and finish
Outlook signs in to both servers and starts downloading your folders. On a Mac, use OutlookSettingsAccounts+ with the same values.
Thunderbird usually finds the settings on its own from your domain.
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Add a mail account
Open Account SettingsAccount ActionsAdd Mail Account and enter your name, full address and password. Click Continue.
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Check what it found
Make sure it chose IMAP with
mail.yourdomain.inon port993, and SMTP on port465. If it didn't find anything, click Configure manually and use the settings table above. -
Click Done
Thunderbird tests both servers and adds the account to the folder pane.
Step 4: Make sure your mail reaches the inbox
Gmail, Outlook.com and Yahoo check that mail from your domain is authorised. Open cPanelEmailEmail Deliverability: each domain should show Valid for DKIM and SPF. If not, click Repair when your DNS is with us, or copy the suggested records to your DNS provider. Then add a DMARC record; DNS records explained has copy-ready values.
Moving from another host? Create the same mailboxes here first, then switch the MX record; a DNS lookup for MX records shows when the change is live. Our free migration also copies your existing mail and folders.
Email account troubleshooting
I can receive mail but can't send it
Almost always the outgoing settings. Check that the SMTP server needs authentication with the same username and password, and that the port is 465 with SSL/TLS or 587 with STARTTLS. Port 25 is blocked by many Indian and international internet providers for home and mobile connections.
My phone says it "cannot verify server identity"
The certificate for mail.yourdomain.in hasn't been issued yet, usually because the domain has only just been pointed at us. Use the server hostname from Connect Devices for now, or run AutoSSL as described in Turn on free SSL. Don't accept an unverified certificate permanently.
The password is rejected
The username must be the full address, not just "sales". If you've forgotten the password, set a new one in cPanelEmail AccountsManage and update it on every device. Several wrong attempts in a row can block your IP for a short time; wait a few minutes before trying again.
Senders get a "mailbox full" bounce
The mailbox has reached its storage limit. Raise it under Email AccountsManage, or empty Trash and old folders with large attachments (if you delete something by mistake, you can restore a mailbox from backup). If the whole account is short of space, a bigger plan or a Business email mailbox may suit you better.
My messages land in the recipient's spam folder
Check SPF, DKIM and DMARC as in Step 4. Also avoid sending newsletters to large lists from a hosting mailbox: bulk mail affects your domain's reputation and the shared server's. Open a ticket with the full headers of a message that went to spam and we'll read them with you.
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