30 daysRefunds
Can I get my money back?
Web, WordPress and reseller hosting30 days
Business email30 days
VPS7 days
Dedicated servers, domains, SSL, licences, setup feesNot refundable
Legal & policies
Nine policies, in plain English.
They cover every VirtualCloud order, from the first invoice to the day you leave. Each one opens with a five-point summary, and every change is dated.
Last updated: 20 October 2026
Governed by Indian law
Written for the DPDP Act 2023
Policies and forms
Terms, privacy, refunds and the rest.
Grouped by what you're trying to do. Each policy has a contents list and shows the date it last changed.
01
General
The agreement itself, and what happens to your data and your money.
4 documents
Terms of serviceThe agreement for every order: rupee billing, renewals, KYC, suspension, liability and Indian law.
Privacy policyWhat personal data we collect, why, how long we keep it, and your rights under the DPDP Act 2023.
Cookie & browser storageNo tracking cookies. The few settings the site keeps in your browser, and what each one is for.
Refunds & cancellation30-day money-back on hosting and email, 7 days on VPS, what isn't refundable and how refunds are paid.
02
Services
What each product promises, and the rules for using it.
4 documents
Service deliveryHow and when each service goes live after payment, verification holds, and how cancellation works.
Acceptable use & fair useWhat isn't allowed on our network, what "unlimited" means in practice, and how we enforce it.
Uptime SLA99.99% network and infrastructure uptime, how it's measured, and the credits if we miss it.
Domain registration agreementRegistrant duties, renewals, expiry and redemption, transfers, and the UDRP and INDRP dispute policies.
03
India compliance
Your statutory rights, and who answers for them.
2 documents
04
Report & manage
Tell us about abuse on our network, or change which emails you get.
2 pages
Quick answers
Seven questions, one number each.
Every figure comes from the policy text, with a link to the full wording.
15 minDelivery
How soon will my service be live?
Hosting, email and VPS usually within 15 minutes of payment confirmation. Dedicated servers take 2–24 hours, or 3–5 business days when built to order.
Service delivery99.99%SLA
What uptime do you commit to?
Network and infrastructure uptime on every product. If we miss it, you get 10%, 25% or 50% of that month's fee back as credit.
Uptime SLA7 daysCancellation
What happens to my data when I leave?
We keep a terminated service's data for 7 days in case you need it back, then delete it for good. Take a backup before you cancel.
Cancellation5 yearsKYC
Why do you ask for ID on servers?
VPS and dedicated orders may need verification. The CERT-In Directions of 28 April 2022 require us to keep those records for 5 years after the service ends.
Retention periods0Cookies
Do you track me on the website?
No. The site sets no cookies and loads no advertising or analytics trackers. Your theme choice and a few page settings stay in your own browser.
Cookie & storage policy24 hGrievance
Who handles complaints?
Our Grievance Officer acknowledges complaints within 24 hours and resolves them within 15 days, as the IT Rules 2021 require.
Grievance officerFour policies in five points each.
The short versions of the policies people ask about most. Each links to the full text, which is the version that applies.
Terms of service
- The terms cover every service you order, together with the policies they link to.
- Prices are in rupees plus 18% GST, and services renew automatically at the listed renewal price.
- VPS and dedicated orders may need identity checks before they go live.
- You're responsible for what you host and for keeping your own backups.
- Indian law applies, and complaints go to our Grievance Officer first.
Privacy policy
- We collect what we need to run your account: contact, billing and verification details, and technical logs.
- We don't sell personal data, and the website uses no tracking cookies.
- Your service data stays in the region you choose when you order.
- You can get a summary of your data, correct or erase it, nominate someone, and withdraw consent at any time.
- Complaints go to our Grievance Officer, and then to the Data Protection Board of India.
Refunds & cancellation
- 30-day money-back guarantee on web, WordPress and reseller hosting and business email.
- 7-day money-back guarantee on VPS.
- Dedicated servers, domains, SSL certificates, licences and setup fees aren't refundable.
- If your plan came with a free domain, its first-year price is deducted from a hosting refund.
- Orders we can't deliver or verify are refunded in full.
Acceptable use
- No spam, phishing, malware, piracy or content that is illegal under Indian law.
- Zero tolerance for child sexual abuse material, which we report to the authorities.
- No open proxies, no attacks on other networks, and no crypto mining on shared hosting.
- "Unlimited" means no fixed cap, within your plan's CPU, entry-process and inode limits.
- Breaches lead to a notice, then restriction, then suspension; serious ones to immediate suspension.
The company behind VirtualCloud.
VirtualCloud is a brand of the company listed here. Use these details on contracts, purchase orders and legal notices.
- 01
Short version first
Every policy opens with a five-point summary in plain English, then the full text with numbered sections you can quote.
- 02
Dated, never silent
Each policy shows when it last changed. Changes that reduce your rights are emailed to you 30 days before they apply.
- 03
Indian law, Indian forums
Disputes go to Indian courts and consumer commissions, and personal-data complaints to the Data Protection Board of India.
Ask about any clause by its number.
Write to the legal team with the policy name and section number. For a problem with a service, the support desk is faster and open around the clock.