Create packages and cPanel accounts in WHM

Plan your WHM hosting packages

A package doesn't hold a price; you bill your clients yourself. It should still mirror the plans on your own price list, because that is how you'll think about clients later. Three tiers cover most agencies:

Disk quotas come out of your plan's storage pool (50, 120 or 300 GB), so add up what you've promised before you sell another large package.

Step 1: Make a feature list (optional)

A feature list decides which cPanel icons a package shows. Skip this step if every client should see everything.

1. Open Feature Manager

   Go to WHMPackagesFeature Manager, type a name such as starter under Add a new feature list and click Add Feature List.

2. Untick what this tier shouldn't have

   For an entry-level package you might turn off Terminal and SSH Access, then click Save. A feature list can only hide features. It can't give a client anything your reseller account doesn't have.

Step 2: Add a package

1. Open Add a Package and name it

   Go to WHMPackagesAdd a Package and enter a Package Name.

2. Fill in Resources

   Enter the values from your plan. Every field has an Unlimited option; avoid it for Disk Quota, or one client can fill the storage your whole plan shares.

   WHM›Packages›Add a Package

   Add a PackageSaved as yourus3r_business

   Package Name

   business

   Disk Quota (MB)

   5120

   Max Email Accounts

   25

   Max SQL Databases

   10

   Feature List

   business ▾

   cPanel Theme

   jupiter ▾

   Dedicated IPShell AccessDigest Authentication

   Add

3. Choose the settings, then click Add

   Pick your Feature List and leave the theme on jupiter. Leave Dedicated IP unticked unless we've added spare IPs to your account, and keep Shell Access off unless a client needs Git or WP-CLI.

Step 3: Create a cPanel account for a client

1. Open Create a New Account

   Go to WHMAccount FunctionsCreate a New Account and enter the client's Domain without www.

2. Check the username, set a password and email

   WHM suggests a Username from the domain. It can have up to 16 lowercase letters and digits, must start with a letter and can't start with test. Use the Password Generator, and put the client's own address in Email so cPanel notices reach them.

3. Choose the package and DNS options

   Select the package under Choose a Package. In Mail Routing Settings, keep Automatically Detect Configuration unless the client's mail stays with Google Workspace or Microsoft 365 (then choose Remote Mail Exchanger). In DNS Settings, leave DKIM and SPF on.

   WHM›Account Functions›Create a New Account

   Domain

   clientdomain.in

   Username

   clientdo available

   Email

   owner@clientmail.com

   Choose a Package

   yourus3r_business ▾

   Enable DKIMEnable SPFAutomatically Detect Configuration

   Create

4. Click Create and send the client their login

   The summary lists the account's IP and nameservers. Once the domain points at your nameservers, the client logs in at https://clientdomain.in:2083 and webmail is at port 2096. Send the password separately from the username, and ask the client to change it on first login; they can also change PHP version in cPanel themselves if their site needs a different one.

CPU, memory and process limits

Disk, mailboxes and databases are yours to set in packages. CPU, memory, entry processes and inodes are ceilings for each account, enforced by CloudLinux and fixed by your plan:

They are maximums, not reservations, so an idle site uses almost nothing. Clients can see their own usage in cPanelMetricsResource Usage. If one client genuinely needs more, open a ticket and we can raise that account within your plan. Full figures are on the reseller plan limits table.

Upgrade, suspend or remove an account

Bring existing clients across

Troubleshooting