Contact VirtualCloud: six inboxes, one per team.
Sales, support, billing, abuse, legal and security each read their own mail. Choosing a plan, a server that won't boot, an invoice that needs your GSTIN: write to the team that can act on it, and a person replies.
- 24/7/365Tickets & email
- 30 minCritical response
- 2 hStandard response
- 1 business daySales reply
Who answers what, and how fast.
No phone menus: tickets, email and the form below are answered 24/7, in English and Hindi. Reply targets are per team.
-
SalesPlans, quotes, custom servers
Help choosing a plan, custom VPS and dedicated quotes, reseller accounts, bulk domains and multi-year pricing.
1 business dayReply target -
Technical supportExisting services
Anything not working: sites, email, DNS, SSL, servers, backups and migrations. Engineers answer, not a script.
30 min · 2 hCritical · standard, 24/7 -
BillingInvoices, GST, refunds
GST invoices and GSTIN changes, failed UPI or card payments, renewals, refunds and account credit.
2 hFirst response, 24/7 -
Abuse deskSpam, phishing, malware
Spam, phishing, malware, copyright or illegal content on our network. The report form asks for the evidence we need.
4 hPhishing & malware; others within 1 business day -
Legal & grievanceComplaints, privacy, notices
Complaints our teams couldn't resolve, privacy and data requests under the DPDP Act, and legal notices.
24 h · 15 daysAcknowledged · resolved -
SecurityVulnerability reports
Found a vulnerability in our website, client area or platform? Report it privately; please don't test against customer services.
DisclosureSee our security page
We don't offer phone or WhatsApp support yet. For the fastest help on a live problem, open a ticket and mark it critical. Partnerships: see the affiliate program. Jobs: careers.
One form, routed by topic.
The topic you pick decides which team's inbox the message lands in, and the panel below lists what that team needs from you. The reply comes by email.
Helpful to include:
- What you run today: sites, traffic, apps, current host
- The plan or server you're considering (or the specs for a dedicated server quote), and the region
- Your timeline, and whether you need a GST invoice
Prices are in ₹ plus 18% GST. Moving from another host? Migration is free on hosting and VPS.
Helpful to include:
- The domain, mailbox or server IP affected
- What changed, and the exact error message
- Whether the site or service is down right now
Never send passwords. We'll never ask for yours. Check system status first if several things broke at once.
Helpful to include:
- The invoice number, and your GSTIN if it should appear on it
- For a failed payment: the UPI or bank reference (UTR) and date
- For a refund: the service and why you're cancelling
Never send card numbers. Refund rules are in the refund policy.
Helpful to include:
- The URL, IP address or sending domain
- Full email headers for spam, or a file hash for malware
- When you saw it
The report abuse form has separate evidence fields and is the faster route.
Helpful to include:
- Your ticket or invoice numbers
- What happened, and what you'd like us to do
- For a privacy request, which right you're using
Complaints are resolved within 15 days. The grievance page explains the process and escalation.
Good to know:
- Most how-to questions are answered in the help center
- Partnerships go through the affiliate program
- Job applications go to careers@virtualcloud.in
Not sure which team? Send it here and we'll pass it on.
What happens after you press Send.
There's no queue of bots in front of the team: three steps, and a person at each one.
- 01
Routed by topic
The topic you choose sends the message to that team's inbox: sales, support, billing, abuse or the Grievance Officer.
- 02
A person replies by email
Within the target for that team. Support targets are 30 minutes for critical issues and 2 hours for everything else, day and night.
- 03
Tracked until it's resolved
Support requests become tickets you can follow. If you're not happy with the outcome, the Grievance Officer reviews it.
Contact FAQs: phone, GST and reply times
Six short answers about reaching us. Everything else is in the help center.
Not yet. Tickets and email are answered 24/7/365 in English and Hindi, and every reply is written down, so nothing gets lost between shifts. For a live outage, open a ticket and mark it critical: the first-response target is 30 minutes.
Support aims to answer critical issues within 30 minutes and everything else within 2 hours, at any hour. Sales replies within 1 business day. The Grievance Officer acknowledges complaints within 24 hours and resolves them within 15 days. Faster targets come with Priority and Managed support.
Yes. Pick "Sales" above and tell us what you run today. We'll suggest a plan or server, quote custom VPS and dedicated configurations, and plan a free migration if you're moving from another host. You can also compare everything on the pricing page.
Add your GSTIN to your account before you pay and it appears on the invoice, as our GST invoices and billing guide explains. If an invoice was issued without it, write to billing with the invoice number and your GSTIN. Prices are shown in ₹ excluding 18% GST.
Use the report abuse page for spam, phishing, malware or copyright on our network; phishing and malware are handled within 4 hours. Report vulnerabilities in our own systems privately to security@virtualcloud.in.
They're used only to reply to you and are never shared for marketing. Enquiries that don't lead to an order are deleted after 2 years, or sooner if you ask. The privacy policy has the details.