Get your EPP code and transfer a domain away
Your domain is yours to move. Unlock it, copy its EPP (auth) code from the client area and start the transfer at your new registrar. We don't charge a fee to transfer out, and most transfers finish in 5–7 days.
Before you start
- Your client area login, from the account the domain is registered under.
- Access to the registrant email address on the domain: codes and approval requests go there.
- An account at the registrar you're moving to.
Check the domain can be transferred
Registries apply the same few rules everywhere, and our domain registration agreement sets them out too. If one of these isn't met, the new registrar's request will be refused, so check them first. Our WHOIS lookup shows the dates and status codes.
| Rule | Why it matters | Where to check |
|---|---|---|
| 60 days since registration or the last transfer | Registries for .com, .in and most other extensions block transfers inside this window | "Created" date in WHOIS, or the date your last transfer completed |
| Transfer lock is off | The status clientTransferProhibited rejects every request | Status lines in WHOIS |
| Not expired or in redemption | Expired names must be renewed or restored before they can move | Expiry date in the client area |
| No dispute or other transfer pending | The registry freezes the name until it's resolved | Ask us if unsure |
Step 1: Unlock the domain
In the client area, open Domainsyourdomain.inRegistrar Lock and click Disable Registrar Lock. The registry usually reflects the change within a few minutes; after that, WHOIS no longer lists clientTransferProhibited.
If the domain has privacy (ID) protection and the new registrar asks for it to be off, switch it off under the domain's Addons in the client area. Most transfers don't need this.
Step 2: Get the EPP (auth) code
On the same page, choose Domainsyourdomain.inGet EPP Code. Depending on the extension, the code is shown on screen or emailed to the registrant address within a few minutes. It's a mix of letters, digits and symbols, and it's case-sensitive.
Treat the code like a password. Anyone who has it can start a transfer of your domain. Paste it only into your new registrar's transfer form. We'll never ask you for it in a ticket, email or chat.
Step 3: Start the transfer and approve it
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Request the transfer at your new registrar
Choose their "Transfer a domain" option, enter the domain and the EPP code, and pay their transfer price. For most extensions, including .com and .in, that price adds a year to your current expiry, so you don't lose the time you've already paid for.
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Approve it to speed things up
Once the request reaches us, we may email the registrant address to confirm. Approving releases the domain straight away. If you do nothing, the registry completes the transfer automatically when its waiting period ends, usually after 5 days. Rejecting cancels it.
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Watch for completion
The domain appears in your new registrar's account and drops out of our client area. No further renewal invoices come from us for it.
| When | What happens | Your part |
|---|---|---|
| Day 0 | New registrar submits the request with your code | Pay at the new registrar |
| Day 0–1 | Confirmation email to the registrant address | Approve it, or ignore it |
| Up to day 5 | Released when you approve, or automatically | Nothing |
| Day 5–7 | Domain shows at the new registrar | Check nameservers and expiry there |
.in, .co.in and the rest of the .in family
The .in family is run by NIXI's .IN Registry and follows the same pattern: unlocked, a valid code, and at least 60 days since registration or the previous transfer. A few points catch people out:
- Accurate registrant details. Keep the name and organisation on the domain correct and the email working, because that's where any confirmation goes.
- Disputes freeze the name. A domain under an INDRP complaint (the .in counterpart of UDRP for .com) can't move until the case is closed.
- Same extra year. As with .com, a completed .in transfer normally adds a year at the new registrar.
Keep your website and email working
A transfer changes who you pay for the domain, not where it points. The nameservers carry over unchanged, so in most cases nothing goes offline.
- Hosting stays with us? Nothing to do. Your hosting is a separate service: the site and mail keep running and the hosting renews as before.
- Using our free domain DNS, URL forwarding or email forwarding? Those stop when the domain leaves. Recreate the records at your new DNS provider and switch the nameservers before you start the transfer.
- Don't change nameservers mid-transfer. Many registrars freeze DNS changes while a transfer is pending.
To get a list of the records you'll need to recreate, check each type:
# the records most domains need
for t in A AAAA MX TXT NS; do echo "== $t"; dig +short $t yourdomain.in; done
dig +short CNAME www.yourdomain.in
Or compare before and after in our DNS lookup tool. DNS records explained covers what each record does.
Changed your mind later? You can bring a domain back at any time after the 60-day window. Domain transfer lists our transfer-in prices, which also add a year.
Troubleshooting
The new registrar says the EPP code is invalid
The code is case-sensitive, and a stray space or a missed character at either end is enough to fail. Copy it again rather than typing it. Requesting a new code replaces the old one, so always use the latest.
The transfer is refused because the domain is locked
Either the lock is still on, or the domain is inside its 60-day window. Check the status in the WHOIS lookup; if clientTransferProhibited is still listed 15 minutes after unlocking, open a ticket. The 60-day rule can't be waived by us or the new registrar.
The code or approval email never arrived
It went to the registrant address on the domain, which may be old or filtered. Check spam, then update the address under Domainsyourdomain.inContact Information and request the code again.
The transfer has been pending for more than a week
Some registrars send their own confirmation email before they submit the request, so check with them first. If they say it's with us, open a ticket with the domain name and we'll check its status with the registry.
Email forwarding stopped after the transfer
It was provided by us as the registrar, so it ended when the domain left. Set up forwarding at the new registrar, or create real mailboxes; see Create an email account in cPanel if your hosting stays with us.
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Related guides
All 16 guidesStill stuck? Ask an engineer.
Tickets and email are answered 24/7 in English and Hindi. Write from the account that owns the domain and include the domain name and the new registrar's error message.