How can we help?
Step-by-step guides for domains, cPanel hosting, WordPress, email, VPS and billing, kept up to date by the support team that answers our tickets.
- Tickets answered 24/7/365
- 30-min first-response target for critical issues
- English and Hindi
Nine topics, from DNS records to GST invoices
Pick a topic to filter the guides below. Most guides sit in more than one topic, so you'll find them wherever you look first.
- Point your domain to VirtualCloud hostingConnect a domain registered anywhere by switching its nameservers or adding A records, then check that DNS has updated.
- DNS records explained: A, AAAA, CNAME, MX, TXT and CAAWhat each record type does, with copy-ready examples for websites, email authentication (SPF, DKIM, DMARC) and SSL, plus how TTL works.
- Create a mailbox in cPanel and add it to your phoneCreate an email account, sign in to webmail and set it up on Android, iPhone, Outlook or Thunderbird with the right IMAP and SMTP settings.
- Install WordPress with SoftaculousInstall WordPress from cPanel in about five minutes, choose the right options, then switch on LiteSpeed Cache, permalinks and HTTPS.
- Turn on free SSL (AutoSSL) and force HTTPSIssue a free certificate with cPanel AutoSSL, redirect every visitor to HTTPS and clear mixed-content warnings.
- Connect to your VPS over SSHLog in from Windows Terminal, PuTTY, macOS or Linux, set up SSH keys and fix timeouts, permission errors and host-key warnings.
- Secure a new Linux VPS in 10 minutesA first-login checklist for Ubuntu, Debian, AlmaLinux and Rocky: updates, a sudo user, key-only SSH, a firewall, fail2ban and automatic security patches.
- Change PHP version and extensions in cPanelSwitch PHP per domain, enable extensions and raise limits such as memory_limit and upload_max_filesize.
- Migrate your website to VirtualCloudAsk us to move it for free, or do it yourself with a cPanel backup, a WordPress plugin or a manual copy of files and database.
- Billing, GST invoices and payment methodsPay by UPI, RuPay, cards or net banking, add your GSTIN for tax invoices, and understand auto-renewal, refunds and failed payments.
- Set up private nameservers for reseller hostingCreate white-label nameservers such as ns1.yourbrand.in: register glue records, add A records and set them in WHM.
- Create packages and cPanel accounts in WHMBuild hosting packages, create cPanel accounts for clients, set limits, and suspend, terminate or transfer accounts.
- Restore files, databases or email from a backupBring back a single file, a database, a mailbox or a whole cPanel account from your automatic backups, or download a full copy.
- Reset your VPS root password or boot into rescue modeGet back into a locked-out server: reset the root password, use the browser console, boot a rescue system or reinstall the OS.
- Get your EPP code and transfer a domain awayUnlock the domain, get its auth code and move it to another registrar. We don't charge a fee to transfer out.
- Renew, upgrade or cancel a serviceHow auto-renewal, renewal invoices, upgrades with proration and cancellations work, and what happens to your data afterwards.
No guide matches
Try fewer or simpler words, such as "email", "DNS" or "invoice", or . Still stuck? An engineer can answer it directly.
Your first hour on a new hosting plan
Four guides, in the order most people need them. Moving an existing site instead? Skip to step 4 or ask for a free migration.
- 01Point your domain to VirtualCloud hostingDomains & DNS · 6 min
- 02Create a mailbox in cPanel and add it to your phoneEmail · 7 min
- 03Turn on free SSL (AutoSSL) and force HTTPSSecurity & SSL · 7 min
- 04Install WordPress with SoftaculousWordPress · 6 min
- 05Connect to your VPS over SSHVPS & dedicated · 6 min
- 06Billing, GST invoices and payment methodsBilling & account · 6 min
Guides and free tools, product by product
Everything for one product in one place: the guides for the most common tasks, the free tools that go with them, and the product page if you're still choosing. For longer reads, browse our hosting and domain blog guides.
Domains
Register .in, .co.in, .com and 26 more extensions, with the renewal price shown before you buy.
From₹199/yr + GST
Guides
Web hosting
cPanel on LiteSpeed and NVMe, free SSL, malware scanning and automatic backups, in five regions.
From₹79/mo + GST
Guides
WordPress hosting
Managed core and plugin updates, staging, daily backups and LiteSpeed Cache already set up.
From₹129/mo + GST
Guides
Business email
Mail on your own domain, stored in India, with webmail, IMAP and phone sync.
From₹49/mailbox/mo + GST
Guides
VPS & dedicated
KVM VPS with full root in six regions, and Intel or AMD bare metal in Mumbai, Delhi NCR, Singapore and Frankfurt.
VPS from₹379/mo + GST
Guides
Billing & account
Prices in rupees, paid by UPI, RuPay, Visa, Mastercard, net banking or wallets, with every invoice kept in your client area.
Questionsbilling@virtualcloud.in
Guides
Ask an engineer, in English or Hindi
Our ticket desk is staffed around the clock, every day of the year, by engineers who can log in to the platform and fix things, not just forward them.
System statusSite down? Check the status page first: if there's an incident, it shows what we're doing about it.
- support@virtualcloud.inTechnical help
- billing@virtualcloud.inInvoices, GST, refunds
- sales@virtualcloud.inPlans and quotes
- abuse@virtualcloud.inSpam, phishing, malware
Write from the email address on your account so we can find it straight away. We never ask for passwords by email.